Does Mustela have a multiple birth program? |
| We are happy to offer a one-time gift to the parents of twins, triplets, and other multiple births. To receive a gift, fax a copy of each birth certificate within 6 months of the date of birth to 646-435-9011 or mail to:
Mustela USA
Multiple Birth Gift
115 East 57th Street- 11th Floor
New York, NY 10022 |
Does Mustela give away free samples? |
| Mustela provides many retailers with samples for consumers to try in-store. Look for our testers and sachets at your favorite Mustela retailers. We also have periodic promotions which give our consumers the opportunity to try samples of new products. |
Why should I use specifically formulated products for my baby? |
| Babies have different skin care needs than adult because their skin is immature (more delicate, sensitive, thinner and more permeable). At birth, babies' skin is nearly perfectly pH neutral, whereas adult skin is more acidic. These differences mean that products adapted to the needs of young skin will promote comfort and strength of your child's skin as it develops. Mustela prides itself on a long history of development of products for the unique needs of both normal skin and skin with atopic tendencies. |
Are Mustela products Bisphenol-A free? |
| Yes, Mustela is Bisphenol-A free. All of our products and bottles are made without this ingredient, which experts have been warning can be dangerous for babies. |
Does Mustela do animal testing? |
| We are sensitive to your interest in animal testing of cosmetic products. Our laboratories use alternative methods, recognized and validated, (in vitro tests: cell cultures, reconstructed epidermises) as substitutes for tests on animals, testing the safety of our finished cosmetic products. These strictly conform to current regulatory provisions at the European level. |
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There are so many shampoo choices, which one do you suggest? |
| Mustela makes a wide variety of hair care products specifically targeted to different situations. For newborns, we suggest either Dermo-Cleansing Gel for hair and body as a gentle cleanser at bath time (usually only a few times a week for young babies). Our Foam Shampoo for Newborns product is also for newborns and uses gentle exfoliators to help prevent Cradle Cap. As children get older and hair gets thicker, we do suggest moving to stronger products. 2 in 1 hair and body gel is a great product for children as they develop. For a more targeted product, we also offer Baby Shampoo which helps to prevent tangling. All of our products are tearless and have been dermatologically and ophthalmologically tested. |
Can I use Facial Cleansing Cloths to cleanse my baby's face and in particular his eyes?
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| Yes, Facial Cleansing Cloths have been specifically designed for cleansing a baby's face and around the eyes. They are soaked in PhysiObébé, a no-rinse cleansing fluid with high skin and eye tolerance that has been dermatologically and ophthalmologically tested. The cloths cleanse a baby's delicate skin in a single step and in total safety (including eyes and lips), leaving it clean, moisturized and soothed.
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Is your Musti Eau de Soin safe to use on newborns? |
| Our Musti Eau de Soin Spray is safe for your newborn. It is alcohol free and hypoallergenic. If you have a pre-mature birth baby, consult with your physician on when it would be safe to use. |
Can Hydra Bebe Body be used on my baby's face as well as his body? |
| Yes, Mustela Hydra Bébé Body lotion can be used on your baby's face, but we have a product specifically for the face which is called Hydra Bébé Face. |
Can Stelatria be found in the U.S? |
| No, we do not currently sell Stelatria in the U.S, please check our website at a later date for updates. |
Does your soap contain antibacterial ingredients and if not, why not? |
| Mustela soaps are not antibacterial. Many antibacterial products are too harsh for an infant's delicate skin, or they contain alcohol, which should be avoided as an infant's skin is thinner, making alcohol more readily absorbed by the body, but less effectively eliminated due to the baby's immature organs. |
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I am scheduled to have a cesarean section soon. Is Mustela Stretch Marks Intensive Action cream safe to use on my stomach area? How about around the incision?
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| Mustela Stretch Marks Intensive Action cream can be used before your cesarean, however, afterwards we recommend that you do not use it on your incision area until you have completely healed. None of our products should be applied to open wounds.
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I gave birth recently and am breastfeeding, but I want to use some kind of product on my breasts to prevent loss of firmness and stretch marks. What do you recommend? |
| We would recommend Specific Support Bust. This product helps promote firmness and prevent loss of skin elasticity which may occur during pregnancy. It soothes breast tightness and the sensation of stretching as a result of female hormones increasing bust size. This product can also be used during breast-feeding and is alcohol-free. |
I am pregnant and am considering using Mustela Specific Support Bust. Can you tell me a little more about this product? |
| You can start to use Specific Support Bust at any time. Apply to the lower neck and breasts twice daily. Continue to use the Stretch Marks Double Action on all target areas (bust, hips, upper thighs and abdomen) to prevent and minimize new stretch marks. You can use these products together. |
I am breastfeeding and recently have experienced sore, cracked nipples. Does Mustela have a product to help me comfortably nurse my newborn? |
| Mustela makes a product called Nursing Comfort Balm which would be ideal for you. It is a gentle cream to be applied to the nipples as needed and is safe for nursing babies. Nursing Comfort Balm is also Lanolin-free. |
I am a mother of a toddler and I have stretch marks. Are my stretch marks too old for me to use your products? |
| For existing stretch marks, we suggest Stretch Marks Intensive Action. Our clinical tests, however, were done on women who had given birth six months to two years previously. For women farther removed from pregnancy, the effectiveness of the product will be determined by the current appearance of the marks. So long as the marks are raised and red, they can be treated. Once marks have the pearly-white sheen of a scar, there is little that can be done for them. For marks older than two years, we are unable to produce any clinical data, but if they fit the above criteria, Stretch Marks Intensive Action may be an appropriate product. NB: Our study involved two applications daily for twelve weeks. |
Are your maternity products safe to use during pregnancy? |
| Expanscience Laboratories rigorously tests its products to conform to high standards of safety and efficacy. Mustela 9 Months products are not only recommended for pregnant women but also tested and shown not to negatively affect the fetus. Mustela 9 Months products have been tested to be safe during breastfeeding. We understand that the safety of your baby is your number one priority and we are proud of our proven safety and efficacy for mothers-to-be and new mothers. |
What is the difference between Stretch Marks Double Action and Stretch Marks Intensive Action? |
| Stretch Marks Double Action is a product which helps prevent and reduce new stretch marks. Stretch Marks Intensive Action minimizes existing stretch marks. Each is formulated to target a specific skin condition. Stretch Marks Double Action should be used twice a day from the beginning of pregnancy until a month after giving birth. This will help to keep skin supple and avoid stretch marks. Stretch Marks Intensive Action should be used on stretch marks as soon as they appear and be used twice daily for three months. |
Are the Mustela 9 Months products safe for use while breastfeeding? |
| Yes, all of our maternity products are safe to use while you are breastfeeding. |
What product do you recommend I use for numerous and dark stretch marks after labor? |
| We would recommend Stretch Marks Intensive Action. |
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What are the amounts of Titanium Dioxide and Zinc Oxide in your sun products? |
| Both Mustela High Protection Sun Lotion and Sun Cream for Sensitive Areas contain 11.1% Titanium Dioxide and 5% Zinc Oxide. These ingredients create a physical block between your child's skin and sun rays. |
What is the difference between High Protection Sun Lotion and Sun Cream for Sensitive Areas? |
| High Protection Sun Lotion is intended for all-over coverage of a child's skin. Sun Cream for Sensitive Areas was formulated to be especially gentle on the most delicate areas of a baby's skin: the face, lips, ears, etc. These two products can be used in tandem for children with sensitive skin. Both are ideal for children with atopic dermatitis. |
Is your sunblock safe to use on newborn babies? |
| The FDA has approved the ingredients in Mustela sun products for use on children six months and older. This is because of the non-invasive properties of mineral sunscreens. We recommend consulting a physician before using these products on children younger than six months. |
Are Mustela UV Protection lotions PABA free? |
| Yes. Mustela is PABA free. Our sunscreens contain titanium and zinc oxide. |
Is your sunscreen product safe to use on newborn babies? |
| The FDA has approved the ingredients in our sunscreen for use on children six months and older. Mustela's High Protection Sun Lotion and Sun Cream for Sensitive Areas are safe for babies and young children. We formulated our sun products with a 100% mineral based sunscreen. |
What is the difference between UVA and UVB rays? |
| UVA (Ultra-Violet A) rays accelerate skin aging. They penetrate deep into the skin, through the corneal layer and the epidermis, damaging the fibers and cells of the dermis by the free action radicals.
UVB (Ultra-Violet B) rays cause sunburns. They act more directly on the skin's surface attacking cells of the epidermis.
Accumulation of solar radiation during childhood is not a recognized cause of the onset of skin cancers during adult life. |
I was wondering if the moderate sun protection stick is still available and if not why it was discontinued. |
| Unfortunately, we are no longer offering the sun stick. Because it was only an SPF 25, the decision was made to discontinue the product since it provided such low protection. Since a minimum of SPF 30 is recommended for children's skin, we urge you to try our SPF 50 products to better protect your child. |
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How do I know whether my child has eczema or simply dry sensitive skin? |
| A doctor should always be consulted to diagnose a condition. Eczema-prone skin is usually a hereditary condition identified by red, dry patches which can become cracked, blistery and leathery. With sensitive skin, by contrast, redness is usually seen as a temporary condition. Finally, overly-dry skin can be treated with thicker, more protective products like Mustela Cold-Cream Nutri-Protective. With any skin type, regular moisturizing and application of sun protection can improve health and well-being. |
The packaging of Stelatopia Moisturizing Cream says that I should apply the product twice daily. Is it safe for me to use more frequently? |
| We recommend the twice daily application as a minimum amount for effectiveness. By putting the cream on affected areas more often, you are simply keeping them more hydrated and soothed. |
What product do you have to help with severe baby acne? |
| Baby acne is a fairly common condition with no clear cause. The best way to treat it is to keep the skin clean, though you should be careful not to use any harsh products. We recommend PhysiObébé for it's soap-free, pH-balanced formula. It will dissolve and extract dirt while keeping the skin hydrated and soft. |
Why are skin problems more common in the winter? |
| During the winter months, cold weather and central heating significantly reduce moisture in the air. The resulting dry skin should be regularly moisturized, particularly prior to activities which reduce moisture in the skin (e.g. going outside, before bed time and after bathing). For overly dry skin, we recommend our Cold Cream Nutri-Protector and Stelatopia Moisturizing Cream products. |
What is cradle cap and what should I use to purify the scalp?
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| Cradle Cap is flaky, dry skin that coats and covers part of or the entire scalp and is the result of an excessive secretion of sebum and the proliferation of the micro-organism Malassezia Furfer. It generally does not cause discomfort to your baby. Mustela Foam Shampoo for Newborns is recommended for mild to moderate Cradle Cap. It is an extremely mild and tearless with gentle exfoliating properties. For more severe cases of Cradle Cap, we recommend our Stelaker product. Applying this cream before bedtime and washing off in the morning with the Foam Shampoo is our best regime for clearing Cradle Cap. |
My baby has cradle cap, and according to his pediatrician, the red bumps on his face are also known as seborrheic dermatitis. I read somewhere that it is a form of Eczema, does that mean that I can use the Stelatopia Line of products? |
| Yes, the Dermo-Pediatrics line containing the Stelatopia products would be great for your baby's condition. They are specifically designed for dry and eczema-prone skin. |
Is it safe to use the Stelatopia Moisturizing Cream on my baby's face for her eczema? My baby's eczema is on both cheeks, chin and upper lip. |
| Mustela's Stelatopia Moisturizing Cream is completely safe to use for the face and body. The entire Stelatopia line is intended for babies and children who have eczema-prone skin. |
My baby has severe diaper rash and there is some oozing around this area. Can I use the Stelactiv on him? |
| When the skin around the diaper area is oozing, you never want to use ANY dermo-cosmetic products. You should consult a physician immediately. |
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